Important information about your stay

Here you will find all relevant information you will need during your holiday in Hotel Valentinerhof in Siusi allo Sciliar. Should you have any questions, please do not hesitate to contact us. We look forward to welcoming you!

Short stay

If you stay less than 3 days, we will charge an additional 10% on the day price.

Bed and breakfast

Discount on the price for ¾ board: 15.00 € per day

Booking confirmation

As soon as we receive your down-payment your booking will be considered binding.
We hope you understand that it is possible to reserve a certain room category, but not specific rooms or floors.

Our bank data

Mulser Walter – Hotel Valentinerhof
Important: please do not forget to give a reason for your bank transfer
Reason: DOWN-PAYMENT
Raiffeisenkasse Kastelruth: IBAN: IT49 J 08056 23100 000300000418
SWIFT-CODE: RZSBIT21011

Trip cancellation insurance

We advise you to take out trip cancellation insurance. It will protect both sides, should you be unable to attend your holiday.

Our travel cancellation policy

In case of cancellation, we will charge as follows:
Up until 30 days prior to the intended arrival: 0% of the total sum
From the 29th to the 21st day prior to the intended arrival: 30% of the total sum (retain deposit)
From the 20th to the 7th day prior to the intended arrival: 75% of the total sum
After the 6th day prior to the intended arrival or in case of lack of notification: 95% of the total sum
Room cancellations are only valid in written form.
In case of late arrival or early departure we also need to charge you for the cancelled nights.

Arrival & departure

Your room will be ready for you from 1 pm on. We kindly ask you to vacate it until 11 am on the day of your departure.

Non-smoking hotel

In Italy, smoking is forbidden by law in all public places. As Vitalhotel we ask our guests to smoke only on the balconies.

Payment

Since January 1st, 2016 only cash payments up to 2.999.99 Euro are allowed (except for non-EU citizens).
The following methods of payment are accepted at Hotel Valentinerhof: debit card, credit card (Visa, MasterCard), non-transferable cheques, bank transfers.

Wi-Fi Internet

In the rooms and the entrance hall, the use of our WLAN is free.

Reservation of certan room numbers and tables

Please understand that, while you can book any room category you wish, it is not possible to book certain room numbers or floors.

Furthermore we inform, that it is not possible to book certain tables in our restaurant.

Frequently asked questions

1. How can I get to Alpe di Siusi/Seiser Alm?

The bus stop for the bus to Alpe di Siusi/Seiser Alm and for the shuttle bus to the cable car is just in front of the hotel. The cable car will take you up to Alpe di Siusi/Seiser Alm. If you are by car, there is plenty of parking space at the valley station.

2. What about food for those suffering from allergies?

If required, we gladly prepare special dishes for those suffering from allergies. Please let us know what requirements you have at the time of your booking and we will take care of the rest.

3. What are the opening hours of the wellness area?

The vita vital wellness area is open daily from 7 am to 7:30 pm and is free of charge for all hotel guests. The sauna facilities are available from 2:30 pm to 7:30 pm. Bathrobes, towels and slippers are available on your rooms.

4. What time do I have to vacate the room on departure day?

Guests are asked to vacate rooms by 11 am on departure day.

Please do not hesitate to contact us directly for any further questions. We will do our best to cater for all your wishes

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